Personable and approachable

‘I must say that the biggest thing for me has been how personable and approachable you are (both via email and social networking) which is really important. You feel like a real person, rather than a red pen! I found your editing both sympathetic and strict, which is exactly the balance it needs to be. You helped me improve my story, particularly in ranking up the emotion. I truly believe this story to be the best thing I’ve ever written, and you helped to make it even better.’

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